TECHNICAL SUPPORT SERVICES
Hardware Support Service
Our hardware support service focuses on the physical components of the ICT infrastructure.
Installation and Configuration: Setting up new computers, servers, printers, scanners, routers, and other peripheral devices.
Maintenance and Repair: Performing routine inspections and diagnostic tests to identify and fix physical faults, replacing damaged components like motherboards, hard drives, or RAM, and ensuring electrical safety standards are met.
Inventory and Asset Management: Maintaining a detailed inventory of all hardware assets, including their location, status, and warranty information.
Upgrades: Recommending and installing hardware upgrades to improve system performance and meet evolving business needs.
Networking Hardware: Assisting with the physical installation of network cabling, switches, and firewalls, and troubleshooting connectivity problems at the hardware level.
Software Support Service
Our software support Service deals with the intangible programs and operating systems that run on the hardware.
Installation and Configuration: Installing, configuring, and updating operating systems (e.g., Windows, macOS, Linux), productivity suites (e.g., Microsoft Office 365 and other third party softwares), and specialized applications.
Troubleshooting: Diagnosing and resolving software errors, application conflicts, and user access issues, often remotely via screen-sharing tools.
User Account Management: Setting up new user accounts and profiles, managing permissions, and resolving password issues.
Security Management: Installing and updating antivirus and firewall software to protect systems from malware and security threats.
Data Management: Assisting with data backup and recovery procedures to prevent data loss.
User Training and Documentation: Providing guidance and training to our clients on how to use software effectively and creating documentation is anaother stage we dare not to under look it(e.g., user manuals, FAQs) for common issues.
