OUR REMOTE TECHNICAL SERVICE

Key Activities and Responsibilities

Captor Systems Ltd’ Remote techninical support professionals will be asisgned or deployed to perform a wide range of tasks, primarily focused on software, software and network-related problems:

Remote Access and Control: We use specialized software, our technicians gain secure, real-time control of a user's computer or device (with permission) to troubleshoot problems directly.

Troubleshooting and Issue Resolution: Diagnosing and fixing technical issues related to software applications, operating systems (Windows, macOS, etc.), network connectivity, and peripheral devices (printers, scanners, etc.) is an inevitable part of the our remote support service.

Software Installation and Updates: By Installing, configuring, and updating software, security patches, and drivers ensures your systems are current and secure.

System Maintenance and Monitoring: We Perform routine maintenance, managing user accounts and permissions (e.g., Active Directory, Microsoft 365), and monitoring system performance to prevent future issues.

Data Management: Assisting with data backups and configurations for cloud services or shared drives.

User Guidance and Training: We Provide guidance, creating documentation, and conducting training sessions for users on best practices, cyber-security measures, and software functionalities.

Escalation and Collaboration: Collaborating with our on-site team or third-party vendors for complex issues or hardware repairs that require on-site presence.

Documentation: We maintain accurate records of all incidents, resolutions, and system configurations within a ticketing system or knowledge base for future reference.