ON-SITE TECHNICAL SUPPORT

On-site technical support involves our technical team physically visiting your location to handle technical issues that cannot be resolved remotely. This includes installing and maintaining hardware and software, troubleshooting physical network problems, and providing hands-on assistance with technology that requires a physical presence.

Our Key activities

Hardware management: Install, configure, repair, and replace hardware such as computers, servers, printers, and other peripherals.

Network maintenance: Troubleshoot and set up physical network infrastructure, including cabling, routers, and firewalls.

System installation and upgrades: Implement new software and hardware, and perform system or operating system upgrades and migrations.

Problem-solving: Provide hands-on diagnosis and resolution for complex issues that require physical interaction with equipment.

Project support: Assist with project rollouts and deployments that require on-site work.

Inventory and record-keeping: Maintain accurate records of equipment and repair history.